Welcome to U-link. By subscribing, creating a profile, or using our services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.
2. Definitions
Platform – The U-link website, mobile application, and USSD system.
Subscriber / User – Any individual or institution registered on U-link.
Entrepreneur – Any individual or group using U-link to showcase their business ideas, access mentorship, or seek financing.
Financial Institution – Any bank, microfinance institution, or approved organization providing funding, loans, or investment opportunities to U-link users.
Sector Expert – An industry professional registered to provide mentorship and guidance.
Investor – Any individual or institution using U-link to discover and fund businesses.
3. Eligibility
Users must be 18 years or older.
Businesses must provide accurate and truthful information during registration.
4. Services
A platform for entrepreneurs to showcase business ideas.
Access to industry experts, investors, and financing opportunities.
Mentorship and support programs.
5. Subscriptions & Payments
Subscription packages are available and payable via Visa, Mobile Money, and other approved channels.
By making a payment, you authorize U-link to charge your selected payment method.
Subscription fees are strictly non-refundable once your profile has been uploaded or activated.
Fees and packages may be updated from time to time, with prior notice given to subscribers.
6. Refund & Cancellation Policy
6.1 Subscription Refunds
Subscription fees are non-refundable once a user profile has been uploaded or activated.
Refunds are only possible if U-link fails to upload or activate a user profile within 72 hours of payment.
6.2 Subscription Cancellations
Users may cancel their subscription at any time to stop future billing.
Cancellation does not entitle the user to a refund for the current billing period.
6.3 Event / Program Fees
Full refund (less 30% processing fee) if cancellation is made at least 5 business days before the event.
50% refund (less 30% processing fee) if cancellation is made within 3-5 business days before the event.
No refund if cancellation is made within 48 hours of the event.
6.4 Failed Transactions
If a transaction fails but funds are deducted, U-link will verify and process a refund within 7-14 business days.
Valid refunds will be processed back to the original payment method only.
7. User Responsibilities
Provide accurate and up-to-date information.
Do not post illegal, fraudulent, or misleading content.
Respect the privacy and confidentiality of other users' information.
8. Intellectual Property
All content, trademarks, and designs on U-link remain the property of U-link Ventures.
Users may not copy, resell, or misuse platform content without prior written consent.
9. Limitation of Liability
U-link Ventures is not responsible for direct, indirect, or consequential losses resulting from:
Use of the platform,
Investment decisions, or
Third-party actions beyond U-link's control.
10. Dispute Resolution
All disputes shall be resolved under the laws of Zambia (or other specified jurisdiction, if applicable).
11. Amendments
U-link Ventures reserves the right to update or amend these Terms & Conditions at any time. Continued use of the platform after changes implies acceptance of the updated Terms & Conditions.